I recently moved from one tenant to another and even though I’d signed out of my client Office applications and signed in with my new tenant, I was still getting this error message when opening any Office app.
“We’ve run into a problem with your Office 365 subscription, and we need your help to fix it.”
“Go to My Account” wasn’t an option, as that account no longer existed. “Remind Me Later” only delays the inevitable temper tantrum you know must be coming.
Thankfully, there were two great posts out there that helped me solve this by removing the product keys associated with the de-activated license via command prompt. Just two notes before you begin:
- Make sure you run PS/Command prompt as administrator (right-click command prompt, run as administrator).
- Your path to the OSPP.VBS file might be different than what’s in their posts. For example, mine was actually located here: C:\Program Files\Microsoft Office\Office16\OSPP.VBS
- For multiple machines: How to resolve “We’ve run into a problem with your Office 365 subscription” with PowerShell by Johan Dahlbom.
- For one machine:
- We’ve run into a problem with your Office 365 subscription by Jaap Wesselius.