I’m late to the game trying out PerformancePoint Services, a has-been dashboard and KPI service for SharePoint server that still exists in production for many on-prem farms running 2013/2016/2019. I’d venture to guess most would prefer the more modern and flexible Power BI (either Report Server or the online service via O365) to PerformancePoint Services but, alas, change takes time.
So, anyway, when I tried to open Dashboard Designer on a PerformancePoint list for the first time, I received the following error.
Cannot Start Application
Cannot download the application. The application is missing required files. Contact application vendor for assistance.
I had tried to open Dashboard Designer using Chrome and CrEdge (Chromium Edge) without luck. The downloaded designer.application file just gave me the issue seen above.
In the end I found, as with most dated tools and functions in the SharePoint world, some things only work in Internet Explorer (IE). This particular button, however, worked in both IE and Edge!
So copy your list’s URL, move over to Edge or IE, and try to launch it again from there. This worked well for me. Good luck!